In most cases, the goods will be delivered to your front door, curbside, or the first secure drop-off location deemed safe by the carrier.
Carriers do not offer in-home delivery, upstairs carrying, room-specific placement or assembly service for large furniture items.
We recommend arranging extra help to move the packages indoors, especially for oversized wardrobes.

If you need to update your delivery address, please get in touch with us at your earliest convenience.
We will try our best to revise your order information provided that your order has not been processed or shipped out.
Once the order has been dispatched, address modification cannot be guaranteed, which is subject to the carrier’s official regulations.

Your order may be shipped out in multiple separate parcels. Delivery timelines for each package may vary depending on the carrier’s routing arrangements.
Please review your tracking information carefully to check for multiple tracking numbers or individual shipping updates for split packages.
If the remaining parcels fail to arrive within several business days, feel free to contact us and we will assist you in looking up the logistics status.

Tracking updates may be temporarily suspended while packages are in transit between the carrier’s warehouses. This is quite common for large furniture shipments and does not necessarily mean the package has been lost.
If no new tracking updates are received within several business days, please contact us with your order number. We will follow up with the carrier on your behalf and keep you promptly informed of the latest shipping status.

If the outer carton is damaged, please take clear photos of the packaging before opening it, then carefully inspect all internal components.
Should any parts be damaged, please keep the original packaging intact and contact us with your order number, photos of the outer box as well as the damaged items. We will assess the issue and offer the optimal solution accordingly.

Minor misalignment may occur during assembly or after the cabinet is moved into place. In most cases, this can be fixed by checking and adjusting screws, hinges, drawer slides or leveling feet.
Make sure the unit is placed on a flat surface and follow the assembly instructions for doors and drawers carefully. If you still require assistance, please contact us with photos or a short video, and we will walk you through the adjustment steps.